FAQ's

Shipping & Handling

WHAT ARE THE STEPS INVOLVED IN THE PROCESSING AND SHIPPING OF AN ORDER?

Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the carrier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-7 business days (excludes weekends and holidays) for delivery.
HOW CAN I TRACK MY ORDER?

Once the order ships, you will be sent an email with the tracking information. Please allow up to 72 hours for tracking information to update on the carrier website.
Which carriers do you ship with?

All orders are shipped via USPS, FedEx, or UPS. The carrier of choice is decided by Swift Auto Care based on the order size and shipping destination.
CAN I ORDER INTERNATIONALLY?

Yes, we ship internationally to most countries. Additional shipping fees may apply, and can be calculated at checkout!

CAN I CANCEL OR MAKE CHANGES TO AN ORDER?

Your order can be cancelled only if it hasn't shipped. If you need to make a change to an unshipped order, it will need to be cancelled and a new order will need to be placed. Please contact Customer Service for more help.
WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?

Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within seven days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).
WHAT DO I DO IF I AM MISSING AN ITEM/S FROM MY ORDER?

Please contact Customer Service to request assistance. Any item(s) that are missing will need to be reported within seven days of delivery.
WHAT DO I DO IF I DID NOT RECEIVE MY ORDER?

In the event you did not receive your order or if the tracking information states 'delivered' and you have not received the order, please contact Customer Service to request assistance. We may request the completion of an affidavit statement in order to file a missing order claim on your behalf.
WHERE DO I FIND INFO ON RETURNS/EXCHANGES?

For information on returns, refunds, & exchanges, please visit the 'Refund Policy' page which can be found on the footer section of this page.

What steps does Swift Auto Care take to minimize its environmental impact?

We're dedicated to sustainability. Our formulations use eco-conscious ingredients, and our packaging is designed to be as environmentally friendly as possible. We prioritize reducing waste and minimizing our carbon footprint throughout the production and distribution process.
Are the packaging materials eco-friendly or recyclable?

Yes, we use recyclable materials for our packaging whenever possible. We're committed to finding innovative solutions that align with our environmental values.
Are your products biodegradable or formulated with eco-conscious principles?

Many of our products are formulated with biodegradable ingredients. We continuously seek out sustainable alternatives and employ eco-conscious practices in our product development and manufacturing.